Other Services

Customer Service Outsourcing

We carry in the best talents and the up-to-date call center technology to deliver excellent service to your respected customers. We ensure best value custom-fit customer service with a consultative approach. BTRC-certified services following severe international & Domestic guidelines in handling sensitive customer information.

Telemarketing Outsourcing

Outsourcing telemarketing services to our company can help your business improve and build closer client relationships. Our telemarketing call center will certainly meet your special requirements at fullest. We are able to turn your potential customers into regular ones, increase your revenue through our qualified outbound telemarketing services and create effective sales leads.

Outsourcing Cold Calling Services

We use an already established sales process for Cold Calling. Functions and activities are reliable and output speed in respect of quality do not vary with illnesses or vacations. Every cold call is all about satisfying customers’ sales experience, being unique, and motivating them to make the right choice. Octopi will provide you with experts in sales activities which were engaged in lots of spheres and know how to present your product as “reliable.”

In terms of Sales Process Octopi Technology Ltd guarantee worthy representation of your company as all our sales associates are carefully and delicately screened and trained to make certain that your business is well represented in a professional manner.

Lead Generation Services for Small Businesses

Octopi Technology Ltd manage campaigns to discover and qualify customers for businesses, also known as leads. These services can be highly beneficial in filling your sales pipeline with potential clients; we can also assist with establishing initial communications and building interest in the brand (demand generation). We will assist with follow-up campaigns and other "lead nurturing" to ensure the best possible conversion rate. Working with Octopi Technology Ltd can eliminate the guesswork of sales cold calls and present brands with high-quality leads (HQL) based on the brand’s ideal customer profile. This can streamline sales and marketing strategy, making sales quotas more easily attainable and setting the company up for success.

Appointment Setting at Octopi follows a clearly-defined, result-oriented process that goes through the following stages:

  • Contact decision makers
  • Generate leads
  • Appointment scheduling
  • QA processes to validate and verify appointments
  • Online appointment management system

Octopi streamlined online appointment management system is accessible to registered users at your organization from any browser, at any time. The appointment management system is updated at all times to keep track of the sales process and conversion scenario.

Automated 24/7/365 answering services for after-hours and overflow calls.
Affordable IVR-based customer support and front-end automation for small businesses with high call volumes
Achieve higher customer satisfaction (CSAT) scores by providing immediate response to inquiries and concerns.