Octopi hotline service ensure a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver.
Octopi consider every complaint as an opportunity to improve respected client’s Customer Loyalty. Receiving a complaint is a great way to test how effective your complaint management process is and provides you with a unique opportunity to increase customer loyalty.
Octopi believe order management which is simply the process of efficiently tracking and fulfilling sales orders. It includes the cycle of people, processes, and suppliers to create a positive customer experience. The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
We provide various forms of support for customers by telephone, via every channel, every time and at every touchpoint of the customer lifecycle
Delivering Customer Service 24/7/365. We are available for every call, every customer, and every time
We offer accurate information regarding a product’s shipping through delivery, avoiding the frustration of your customers
Solutions for basic troubleshooting, basic maintenance and password resets by Help Desk professionals
We provide billing or invoicing support to our clients so that their customers can receive accurate billing information
We specialize in cross selling your line of products and services to existing users
We bring you fresh leads with a high rate of conversion. Our responsive data ensures high quality qualified leads
Expert process management
Result oriented tasker
Prior acknowledgment service management
Quality considered as first priority
We rate our excellence based on commitment maintenance